Submitting a claim

A rental car from Sunny Cars is 100% carefree. We guarantee this from the booking until the car is returned – and the possible handling of claims. With us you won't have to pay for the excess on the comprehensive insurance (CDW) or the theft insurance (TP). Sunny Cars reimburses the full amount.

Are the windows, tyres, undercarriage or roof of the rental car damaged? No worries, we will also reimburse that as soon as possible, right down to the last penny. 

Ensuring your claim is quickly reimbursed
Do you have anything to claim? All you need to do for this is complete the online claims form and upload the following documents:

  • Proof of payment (credit card statement or receipt for cash payment)
  • Local rental contract
  • Loss report from the local rental company (if available)
  • Police report (if available)
  • Final invoice

Tip in case you suffer damage when on holiday: take pictures, keep all the receipts for additional costs and make copies for yourself!
Traffic fines are your own responsibility
Once again, just to be clear: you cannot claim traffic fines. So if you get a ticket with your rental car, you will unfortunately have to pay it yourself. In most cases the rental company will send you a message, saying that you have a fine to pay. Usually an administrative fee is added to this for each fine. So if you get three speeding tickets, this fee will also be charged three times. You will receive the actual ticket from the local authorities and your further dealings are with them. Unfortunately, Sunny Cars cannot mediate in this. In this case, prevention is better than going racing. Tip: many countries have different traffic regulations, so read up on them and avoid any fines.