Submitting a claim
You don't expect it during your vacation, but misfortune on the road or damage to the rental car can happen! One thing is certain: you don't have to worry, because you won't be responsible for the costs. After all, you always rent all-inclusive with us. What can you claim and how does it work? We'll explain it to you.
Submitting a Claim with Sunny Cars
If there is damage to the rental car during your rental period or if you are involved in an accident, the local fleet provider may withhold part or all of the deposit. This amount will never exceed the deductible. Fortunately, you rented with Sunny Cars and we will refund the withheld deductible. We also reimburse damage to the glass, tires, underbody, or roof.
What can I claim with Sunny Cars?
- Deductible for damage and theft
- Damage to glass, tires, underbody, roof including oil sump and clutch
- Damage due to loss/damage of keys and/or papers
- Damage to the car radio and/or navigation system or loss due to a break-in
- Costs for recovery or towing after an accident
When can I submit a claim?
You probably want to submit your claim right away to get your money back as soon as possible. But please be patient! Enjoy the rest of your vacation and the unlimited kilometers you can drive with the rental car. After you return home, you can submit your claim. We need a complete dossier, including your final invoice and proof of payment. That’s why you can only finalize it after your vacation. With a complete dossier, we can process your claim quickly.
How do I submit a claim?
Submitting a claim is very simple with us, look:
- The easiest way is to claim via the pink button on your voucher or through My Booking, where some of the information is already filled in for you. The asterisks in this form are for your privacy. You can also find the claim form via the pink button labeled "fill out claim form" below.
- Complete the missing information
- Upload the required documents.
If all the information is complete and your claim meets the general conditions, we will ensure that the amount is returned to your account as soon as possible. Of course, this is provided that your claim meets our conditions. There are certain rules and exceptions.
What is needed to process the claim?
To handle your damage report properly and quickly, we need a few documents from you:
- Proof of payment, such as a credit card statement or receipt
- Invoice
- Local rental contract
- Form from the local fleet provider, which you receive when returning the rental car
- Police report (if available)
- Photos of the damage
- Final invoice
Inquiry about the status of your claim
We strive to transfer your money as quickly as possible. To make this happen, it's helpful if your claim is as complete as possible. If everything is complete, we will transfer the amount as soon as possible. If we are missing information or documents, we will let you know! If the refund takes longer than 30 days, contact our customer care department via customercare@sunnycars.nl. They can open your file and see the status of your claim.
Fines are your own responsibility
We sometimes get asked if customers can claim their fines. That would be nice! But the answer is no. Fines are your own responsibility. So make sure to follow the traffic rules during your vacation.
Questions about other costs?
Did you not cause any damage, but see an unknown charge on your credit card statement after returning from your vacation? We are happy to help with that too. At Sunny Cars, we are always transparent about the costs of your car rental. Fill out the form below so we have all the details. Our Customer Care team can then assess where these costs come from.
