Frequently asked questions
The fastest route to all topics
Questions about your car rental? We have listed the most common questions for you. Is your question not listed? Then contact us, our car rental experts will be happy to help.
Most frequently asked questions
- What is included with Sunny Cars?
- I don't have a credit card, can I still rent a car?
- Can I rent a car using someone else's credit card?
- Is an additional driver included in all-in car rental?
- I am under 25, can I rent a car?
- Is there a maximum age limit for car rental?
- How does free cancellation work with the Flexservice?
- Is there a discount code available?
Credit card & deposit
Booking a rental car
- Which insurances are included with Sunny Cars?
- Can you make a offer for me?
- How do the different pick-up methods work?
- Can my rental car be delivered to the hotel?
- What are the specific travel conditions and what do they say?
- How do I choose the right category of rental car for my holiday?
- A rental car on request: what does that mean?
Services, options and accessoires
Payments
Change and cancel
Before picking up your rental car
- What are the opening hours of the rental car office?
- I forgot to print my voucher, what do I do?
- How does the Online Check-in work?
- Do I need an international driving licence?
- My flight is delayed, what should I do?
- How can I pay the toll?
- I want to pick up the car later than mentioned on my voucher, is that possible?
During the rental period
- I have a problem locally, what should I do?
- How can I contact the concierge service?
- Can I drive the rental car in another country?
- Can I return the car (slightly) later than I indicated when booking?
- I am already on holiday and want to keep the car for a few more days, is that possible?
- How does handing in at a drop off box or keybox work?
- How full should the tank be when I return the rental car?
After the rental period
