Damage to the rental car? No worries, because you rent all-inclusive

Oh no, damage to the rental car! That’s the last thing you want during your vacation. But it can happen. Accidents are bound to happen and misfortune on the road is possible. Damage to the rental car can also occur without you being at fault. No worries! A rental car from Sunny Cars is all-inclusive and 100% worry-free. From the reservation to returning the rental car and handling any claims, we’ve got you covered. The collision damage waiver (CDW) is included as standard, and your liability insurance is topped up for free with coverage of at least €10 million. For your worry-free vacation, we’ve got you covered!

What should you do if you have damage to the rental car? 

Inform the local fleet provider about any damage and explain what happened. They will tell you what to do next. Great! The contact details of the local fleet provider are on the local rental contract. Sometimes the number is also on the keychain.

Tip: Take photos of the damage and the situation. You might need to advance the deductible amount on-site. When you submit your claim, you can include these photos. Keep the receipt or invoice, as you will need it to claim the damage. We’ll explain more about how to do this later.

Also, keep in mind that when you return the rental car, you need to have a damage report made, so go to the local partner a bit earlier at the end of your rental period to have enough time to finalize everything properly.

Damage involving a third party 

Is a third party involved in the collision? Contact the local fleet provider to report the damage and ask if you need to have a police report made. A police report might be required to file your claim.

Did you cause damage to another car with your rental car, for example, door-to-door damage? Even for relatively simple damage, you may need to get a police report. Always check with the local fleet provider or read the rental conditions.

Police report for damage or single-vehicle accident 

In some destinations, it’s mandatory to have a (police) report made by the police or another party in the event of damage or a single-vehicle accident. This is the case, for example, in Curaçao and Croatia. More information can always be found in the rental conditions. Another reason to thoroughly review the rental conditions.

Existing damage to the rental car 

What if you receive a rental car that already has some scratches or dents? When you pick up the rental car, the employee will walk around the car to note any existing damage. Walk around the car with the employee, observe, ensure all existing damage is noted on the form, and check it carefully. This prevents any disputes later. Better safe than sorry! If the rental car is not in good technical condition, you can request a different one.

What should you do if you have a breakdown with the rental car? 

Nobody wants to experience a breakdown with the car, especially during a vacation. But if it happens, help is nearby. In any case, always contact the local fleet provider for roadside assistance. Note: do not call roadside assistance yourself without consulting first, as these costs will not be reimbursed.

Reimbursement of the deductible or glass, tire, underbody, or roof damage 

If you have damage to the rental car, you usually need to advance the damage amount. After returning from your vacation, you can claim these costs by filling out the claim form. Part of our all-inclusive formula is that we reimburse the deductible as well as damage to the glass, tires, underbody, or roof of the rental car. Want to know more about how claiming works? Read more about submitting claims for car rentals. Or directly report your damage: